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Customer Service Occupations

Overview

£20,394 Entry Level Salary

£22,437 Average Salary

£35,378 Potential Salary

Daily Tasks

  • Informs customers of special promotions and new product launches.
  • Addresses customer complaints and problems.
  • Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
  • Makes reservations, books tickets, organises insurance policies on behalf of customers.
  • Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
  • Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.

Education Requirements

Required Level Percentage achieved
Level 0 3%
Level 1 5%
Level 2 29%
Level 3 29%
Level 4-5 (Higher Education) 9%
Level 6 (Bachelors) 22%
Level 7 (Masters or equivalent) 4%

29 Annual Openings

Job counts include both employed and self-employed persons, and do not distinguish between full- and part-time jobs.

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