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Our Level 2 (Intermediate) Business and Customer Service Apprenticeship is a nationally recognised course involving the use of intermediate customer service techniques and training, offering you the opportunity to gain hands on industry experience.
As a Level 2 (Intermediate) Business and Customer Service Apprentice you will be responsible for delivering high quality products and services within an organisation. Core responsibilities will include administrative duties and a customer service focused role which may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. Typical job roles include receptionists and customer service advisers.
Our Level 2 (Intermediate) Business and Customer Service Apprenticeship is underpinned by the Level 2 Customer Service Practitioner Standard which had been developed by employers and is a nationally recognised course involving the use of intermediate customer service and business administration techniques and training, offering you the opportunity to gain hands on industry experience. This Apprenticeship is primarily aimed at individuals whose job role is dedicated to customer service and where the qualification will compliment an individual’s technical skills, for example intermediate apprentices may be employed in hairdressers, estate agents, nurseries or florists.
The Apprenticeship consists of several elements, which have been identified by employers as an appropriate set of skills to operate in their chosen job role.
These elements are:
Maths - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.
English - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.
Vocational Element (Knowledge) - most Apprenticeship include off-the-job study for a technical certificate which is usually done at College.
Vocational Element (Competence) - all Apprenticeships include on-the-job training and assessment leading to a competence based vocational qualification.
On some Apprenticeships, the knowledge and competence elements are combined into one qualification.
The entry qualifications for the Level 2 Business and Customer Service Apprenticeship are four GCSEs at grade 3 or above (Old GCSE grade D or above) including English and Maths or Functional Skills English and Maths at Level 1 or above (or equivalent).
You will also need to be in a relevant job role.
The Business and Customer Service Apprenticeship will take you one year to complete, and is accomplished in the workplace.
You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.
As an Apprentice, you will pay no course fees. However, your employer may have to pay towards your training as well as providing you with a wage (please see below).
For information regarding employer contributions and any further costs related to the Apprenticeship programme, please call our dedicated Apprenticeship team on 01205 365701 ext 3248.
There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you’re in.Aged 16 to 18.
The current National Minimum Wage rate for an apprentice is £4.81 per hour.Aged 19 or over and in your first year.
The current National Minimum Wage rate for an apprentice is £4.81 per hour.Aged 19 or over and have completed your first year.
You’re entitled to the National Minimum Wage or National Living Wage rate for your age.
If you are an employer and want to find out more information regarding employer contributions and any further costs related to the Apprenticeship programme, please call our dedicated Apprenticeship team on 01205 365701 ext. 3248.
You will be assessed using a variety of different methods including observation, professional discussion and production of written evidence.
Each apprentice is required to take an end-point assessment to complete their apprenticeship. The assessment will be delivered by a registered end-point assessment organisation. The assessment may be an online demand test, an observation, a project and a presentation depending on the requirement of the standard.
You will have regular reviews with a dedicated assessor who will help you to plan your learning journey on an individual basis.
If you are up for the challenge and are ready to learn, successful completion of this course could enhance employment opportunities and gain you a widely recognised qualification.
Intermediate apprentices, with support and opportunities within the workplace, can progress onto:
With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service related roles.
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