Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Entry Reqirements

Level 3 NVQ; A Levels

Typical Tasks

• Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
• Establishes and monitors work schedules to meet the organisation's requirements.
• Develops and plans training for their teams.
• Liaises with clients and handles more complicated or sensitive complaints and queries.
• Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Desired Skills

Monitoring, Active Listening, Speaking, Critical Thinking, Reading Comprehension, Learning Strategies, Active Learning, Writing, Mathematics, Science