Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Entry Reqirements

Level 2 NVQ; GCSE at grades A*-C

Typical Tasks

• Maintains reception area in good order.
• Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency.
• Supplies brochures, pamphlets and other information for clients.
• Answers, screens and forwards or otherwise deals with telephone enquiries.
• Records the details of enquiries and makes appointments and reservations.
• Receives callers and clients and directs them to the appropriate person or department.

Desired Skills

Active Listening, Reading Comprehension, Critical Thinking, Writing, Speaking, Learning Strategies, Active Learning, Monitoring, Mathematics, Science