Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

Entry Reqirements

Level 3 NVQ; A Levels

Typical Tasks

• Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
• Discusses customer responses with other managers with a view to improving the product or service provided.
• Co-ordinates and controls the work of those within customer services departments.
• Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Desired Skills

Monitoring, Active Listening, Speaking, Critical Thinking, Reading Comprehension, Learning Strategies, Active Learning, Writing, Mathematics, Science