Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Entry Reqirements

Level 3 NVQ; A Levels

Typical Tasks

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
  • Establishes and monitors work schedules to meet the organisation's requirements.
  • Develops and plans training for their teams.
  • Liaises with clients and handles more complicated or sensitive complaints and queries.
  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Desired Skills

Monitoring, Active Listening, Speaking, Critical Thinking, Reading Comprehension, Learning Strategies, Active Learning, Writing, Mathematics, Science

You can download our course guide