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Customer Service Essentials – Developing Skills for Non-Sales People

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    Part Time

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    3.5 Hours

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    Boston and Spalding

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    Flexible

$

The Customer Service – Developing Skills for Non-Sales People course has been designed for customer service and sales support staff. This short course shows the importance of their role in growing and retaining business.

You will identify benchmarks for service and performance based on the market position of their employer and learn how to be proactive team members able to help grow sales.

What will I do?

During the Customer Service – Developing Skills for Non-Sales People course, you will cover topics including:

  • What good customer service looks like
  • The impact of good (and bad) customer service
  • The value of problem solving
  • Customer communication
  • Spotting sales opportunities

There are no formal entry qualifications for the Customer Service – Developing Skills for Non-Sales People course.

The Customer Service – Developing Skills for Non-Sales People course will take you 3.5 hours to complete.

The Customer Service – Developing Skills for Non-Sales People course will cost:

  • Bespoke sessions for Businesses including a pre-session meeting to target business needs - £370 (max group size 10)
  • Open sessions for individual bookings - £87 per person

How to Enquire.

Enquiring about a course is easy, just click ‘Enquire for this course’ below.

Alternatively for more information on this course, please call our Information Line on 01205 313218

Find out about the amazing opportunities available at Boston College at one of our Open Events.

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What you could earn

  • £29,494

    potential

  • £19,406

    average

  • £14,810

    entry level

You can download our course guide

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