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Customer Service for Health and Social Care Settings Certificate Level 2

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    Part Time

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    Five Months

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    Flexible

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    Flexible

$

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.

You will have 1-1 support from an assessor within the health and social care department. Your assessor is occupational competent and will support and work with you throughout the qualification period.

Please note - Learners studying a Health and Social Care course need to meet current Government legal requirements relating to COVID-19 vaccination status when working in the health and social care sector. This means learners must be fully vaccinated against COVID-19, this includes being double vaccinated and having received a booster. Learners need to meet this legal requirement to be able to attend placement, without attending placement learners cannot complete their qualifications.

If you think you may be medically exempt from the COVID-19 mandatory vaccination. Learners will need to provide evidence of an NHS Covid pass medical exemption. There is further guidance on how to apply for a medical exemption and prove you are unable to get vaccinated on the government website.

What will I do?

The course is made up of four individual units including:

  • Developing an awareness of customer service in health and social care
  • Understand how to communicate effectively in a health and social care setting
  • Understand the needs of customers who access health and social care services
  • Understand teamwork in health and social care settings

There are no formal entry qualifications for the Level 2 Understanding the Safe Handling of Medication in Health and Social Care Certificate.

This course will take you five months to complete.

If you do not qualify for funding this course will cost you £379.

Please note that all fees are subject to change.

Completion of this course will enable you to progress onto a Level 3 course at the college.

How to Apply.

To apply for a course, you will need to have an account with us!

Creating an account is easy, just click ‘Apply for this course’ below.

If you live outside of the UK and would like to apply for this course, please complete the International Enquiry Form.

You can download our course guide

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