The Customer Service and Retail course will cover a broad range of topics aimed at developing your skills for employment.

• Career Planning – which includes identifying personal skills and qualities, what are transferable skills and how to relate these to different job industries. How to access information, advice and guidance
• Interview techniques – hints and tips on different types of interview
• Equality and Diversity – what is equality, diversity and stereotyping
• Group and Teamwork skills – Identify different roles within the team and where you fit into these. Reflect on tasks completed as a team
• Recognising employment opportunities – identify all the different types of opportunities and how to progress within them. Matching your skills to the local opportunities
• CV writing – How to keep your CV updated and digital CV’s including social media
• Exploring Occupational Sector – Find out what jobs are available in different industries
• IT in the workplace – understanding different types of applications used including software. Understand IT procedures including data protection and confidentially
• Problem Solving in the Workplace
• Retail selling process – identifying selling techniques, understanding customer needs and product information
• Customer Service Skills – Identify good and poor services, techniques of assisting customers and dealing with problems and complaints