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Part Time
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Approx. 14 Weeks
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Distance Learning
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Anytime
Understanding Retail Operations Certificate Level 2
The Understanding Retail Operations Certificate Level 2 is beneficial for anyone working in or wanting to develop their knowledge of Retail Operations. They will gain an understanding of the customer service, the retail selling process, and how individuals and team contribute to the success of an organisation. Other topics covered include, health and safety in retail, consumer law, how to deal with customer complaints, stock control, and payment systems.
This qualification is a nationally recognised Level 2 qualification and demonstrates your competency to employers. It can be used to update and continue your professional development, (CPD), and to develop knowledge/skills relevant to the occupational specialisation. It is also suitable for anyone with a personal interest in this topic.
What will I do?
During the course, you will cover topics including:
- Understanding Customer Service in the Retail Sector
- Understanding the Retail Selling Process
- Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
- Understanding How a Retail Business Maintains Health and Safety on its Premises
- Understanding Retail Consumer Law
- Understand How to Deal with Customer Queries and Complaints in a Retail Environment
- Understanding the Handling of Customer Payments in a Retail Business
- Understanding the Control, Receipt and Storage of Stock in a Retail Business
Entry Qualifications
To study this course, you will need:
- To be aged 19+ on 31st August of the year you start the course
- A minimum of a Level 1 qualification in English/Literacy or equivalent
We can assess your English/Literacy level before you enrol on the Distance Learning course to see if you are currently working to this level. Please contact distancelearning@boston.ac.uk to request further information.
To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.
Attendance
This course will take you approximately 14 weeks to complete. Distance Learning courses can be studied from home, work, or any location you wish. This course will be studied via fully online learning and assessments.
Fees
This course is currently being subsidised by Boston College and is therefore FREE* of charge.
We do accept that sometimes there are exceptional circumstances that prohibit you from completing these courses. If you find yourself struggling with the qualification, our support staff will always try to help you find a workable resolution. However, if you are studying a free course and choose to withdraw, you may have to pay a non-completion fee of £85 to cover the administration costs, materials and registration fees.
*subject to eligibility.
How Will I Be Assessed
You will be allocated your own online study pack and will be supported by a personal tutor who you can contact throughout your studies. You will work through a series of tasks and activities to assist in gaining the qualification. There is no formal exam, however there will be written assessments related to the content.
Where Could It Lead?
Successful completion of the course will lead to a better understanding of the subject, which may improve your career prospects. You could also progress onto other qualifications in this field, or further courses to continue your CPD.
How to Apply.
To register your interest for a course, just click ‘Apply for this course’ below and a member of our team will contact you.
Alternatively, for more information on this course, please call our Information Line on 01205 313218
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