Understanding Retail Operations Certificate Level 2

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    Part Time

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    14 Weeks

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    Distance Learning

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This qualification is beneficial for anyone working in, or wanting to develop their knowledge of Retail Operations. They will gain an understanding of the customer service, the retail selling process, and how individuals and team contribute to the success of an organisation. Other topics covered include, Health and Safety in Retail, Consumer Law, and how to deal with customer complaints. It also looks at stock control and payment systems.

This qualification can be used to update and continue your professional development, (CPD), and to develop knowledge/skills relevant to the occupational specialisation. It is suitable for anyone who works, or is hoping to gain employment, in this field.

What will I do?

You will study:

  • Unit 1 โ€“ Understanding customer service in the retail sector
  • Unit 2 โ€“ Understanding the retail selling process
  • Unit 3 โ€“ Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Unit 4 โ€“ Understanding how a retail business maintains health and safety on its premises
  • Unit 5 โ€“ Understanding retail consumer law
  • Unit 6 โ€“ Understand how to deal with customer queries and complaints in a retail environment
  • Unit 8 โ€“ Understanding the handling of customer payments in a retail business
  • Unit 9 โ€“ Understanding the control, receipt and storage of stock in a retail business

As this is an adult learning course, you will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent, as the course requires you write your answers for assessment purposes. We can provide the opportunity to complete your Level 1 English course by following the link below:

English and Maths

We can also assess your English/Literacy level before you enrol for the Distance Learning course to see if you are currently working to this level. Please contact to request further information.

To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.

Distance Learning courses can be studied from home, work, or any location you wish.

They are designed for independent study, and you do not have to attend any sessions, however your assigned tutor will provide you with support and guidance throughout your course. To ensure that you keep on track and meet the deadlines it is suggested that you undertake 5-10 hours study per week.

Distance Learning course are studied from home, work, or any location you wish via our fully online learning platform.

This course is currently being subsidised by Boston College and is therefore FREE* of charge.

We do accept that sometimes there are exceptional circumstances that prohibit you from completing these courses. If you find yourself struggling with the qualification, our support staff will always try to help you find a workable resolution. However, if you are studying a free course and choose to withdraw, you may have to pay a non-completion fee of ยฃ85 to cover the administration costs, materials and registration fees.

*subject to eligibility.

You will be allocated your own study pack, (online), and will be supported by a personal tutor who you can contact throughout your studies. You will work through a series of tasks and activities to assist in gaining the qualification. There will be written assessments related to the content.

Successful completion of the course will lead to a better understanding of the subject, which may improve your career prospects. You could also progress onto other qualifications in this field, or further Distance Learning courses to continue your CPD.

Other Distance Learning courses that may be of interest are:

  • Level 2 Certificate in Principles of Customer Service
  • Level 2 Certificate in Principles of Team Leading
  • Level 2 Certificate in Principles of Business Administration
  • Level 2 Certificate in Principles for Digital Skills in Employment
  • Level 2 Certificate in IT User Skills

      Other options for further study are:

      • HE Qualification
      • Apprenticeships
      • Adult Learning Courses

How to Apply.

Applying for a course is easy, just click โ€˜Apply for this courseโ€™ below.

Alternatively for more information on this course, please call our Information Line on 01205 313218

You can download our course guide