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Understanding Excellence in Customer Service for Hospitality Level 2

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    Part Time

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    14 Weeks

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    Distance Learning

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    Anytime

$

Hospitality sector staff are often at the forefront of any business and it is vital that the give the correct first impression to customers and service users. Those working in hospitality are highly professional and often work within a team. The aim of this qualification help you appreciate the importance effective communication and also the need for maintaining high food hygiene standards.

Your studies will include topics such as:

  • Customer service in the hospitality sector
  • Effective teamworking and communication in the hospitality sector
  • Legislation and guidance relevant to the hospitality sector
  • Understand professional personal standards in the hospitality sector

This qualification is a nationally recognised Level 2 qualification and demonstrates your competency to employers. It can be used to update and continue your professional development, (CPD) and provide you with a more in depth understanding surrounding food allergy and intolerance requirements. It is also suitable for anyone with a personal interest in this topic.

What will I do?

During this Level 2 Understanding Excellence in Customer Service for Hospitality Distance Learning course you will study -

  • Principles of customer service in the hospitality sector
  • Understand effective teamwork in the hospitality sector
  • Understand legislation and guidance relevant to the hospitality sector
  • Understand professional personal standards in the hospitality sector

As this is an adult learning course, you will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent, as the course requires you write your answers for assessment purposes. We can provide the opportunity to complete your Level 1 English course by following the link below:

English and Maths

We can also assess your English/Literacy level before you enrol for the Distance Learning course to see if you are currently working to this level. Please contact distancelearning@boston.ac.uk to request further information.

To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.

Distance Learning courses are studied from home, work, or any location you wish. They are designed for independent study and you do not have to attend any sessions, however your assigned tutor will provide you with support and guidance throughout your course.

  • This course is only available to study fully online

This course is currently being subsidised by Boston College and is therefore FREE* of charge. We do accept that sometimes there are exceptional circumstances that prohibit you from completing these courses. If you find yourself struggling with the qualification, our support staff will always try to help you find a workable resolution. However, if you are studying a free course and choose to withdraw, you may have to pay a non-completion fee of £85 to cover the administration costs, materials and registration fees.

*subject to eligibility.

This course will be assessed fully online – you access all the learning materials and complete and submit your assessments online.

You will be supported by a personal tutor who you can contact throughout your studies. You will work through a series of tasks and activities to assist in gaining the qualification. There will be written assessments related to the content.

Successful completion of the course will lead to a better understanding of the subject, which may improve your career prospects. You could also progress onto other qualifications in this field, or further Distance Learning courses to continue your CPD.

Other Distance Learning courses that may be of interest are:

  • Level 2 Certificate in Understanding Retail Operations
  • Level 2 Certificate in Lean Organisation management Techniques
  • Level 2 Certificate in Principles of Business Administration
  • Level 2 Certificate in Principles of Team Leading
  • Level 2 Certificate in Understanding Business Improvement Techniques

Other options for further study are:

  • HE Qualification
  • Apprenticeships
  • Adult Learning Courses

How to Apply.

Applying for a course is easy, just click ‘Apply for this course’ below.

Alternatively for more information on this course, please call our Information Line on 01205 313218

Find out about the amazing opportunities available at Boston College at one of our Open Events.

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You can download our course guide

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