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Part Time
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Approx. 14 Weeks
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Distance Learning
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Anytime
Part Time
Approx. 14 Weeks
Distance Learning
Anytime
The Principles of Customer Service Certificate Level 2 is beneficial for anyone with an interest in developing their knowledge and understanding relevant to working in a customer service environment. You will learn the underpinning knowledge that is required to work in a range of different environments in a customer service role.
This qualification is a nationally recognised Level 2 qualification and demonstrates your competency to employers. It can be used to update and continue your professional development, (CPD), and to develop knowledge/skills relevant to the occupational specialisation. It is also suitable for anyone with a personal interest in this topic.
During the course, you will cover topics including:
To study this course, you will need:
We can assess your English/Literacy level before you enrol on the Distance Learning course to see if you are currently working to this level. Please contact distancelearning@boston.ac.uk to request further information.
To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.
This course will take you approximately 14 weeks to complete. Distance Learning courses can be studied from home, work, or any location you wish. This course will be studied via fully online learning and assessments.
This course is currently being subsidised by Boston College and is therefore FREE* of charge.
We do accept that sometimes there are exceptional circumstances that prohibit you from completing these courses. If you find yourself struggling with the qualification, our support staff will always try to help you find a workable resolution. However, if you are studying a free course and choose to withdraw, you may have to pay a non-completion fee of £85 to cover the administration costs, materials and registration fees.
*subject to eligibility.
You will be allocated your own online study pack and will be supported by a personal tutor who you can contact throughout your studies. You will work through a series of tasks and activities to assist in gaining the qualification. There is no formal exam, however there will be written assessments related to the content.
Successful completion of the course will lead to a better understanding of the subject, which may improve your career prospects. You could also progress onto other qualifications in this field, or further courses to continue your CPD.
To register your interest for a course, just click ‘Apply for this course’ below and a member of our team will contact you.
Alternatively, for more information on this course, please call our Information Line on 01205 313218