This Level 2 Principles of Customer Service Certificate is beneficial for anyone with an interest in developing their knowledge and understanding relevant to working in a customer service environment. You will learn the underpinning knowledge that is required to work in a range of different environments in a customer service role. It will aid you in understanding and being able to apply key themes such as:
This qualification can be used to update and continue your professional development (CPD) and to develop knowledge/skills relevant to the occupational specialisation. It is suitable for anyone who works, or is hoping to gain employment, in this field.
During the Level 2 Principles of Customer Service Certificate you will study:
As this is an adult learning course, you will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent, as the course requires you write your answers for assessment purposes. We can provide the opportunity to complete your Level 1 English course by following the link below:English and Maths
We can also assess your English/Literacy level before you enrol for the Distance Learning course to see if you are currently working to this level. Please contact firstname.lastname@example.org to request further information.
To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.
Distance Learning course are studied from home, work, or any location you wish.
This course can be studied via any of the below methods:
This course is currently being subsidised by Boston College and is therefore FREE* of charge.
We do accept that sometimes there are exceptional circumstances that prohibit you from completing these courses. If you find yourself struggling with the qualification, our support staff will always try to help you find a workable resolution. However, if you are studying a free course and choose to withdraw, you may have to pay a non-completion fee of £85 to cover the administration costs, materials and registration fees.
*subject to eligibility.
Successful completion of the course will lead to a better understanding of the subject, which may improve your career prospects. You could also progress onto other qualifications in this field, or further Distance Learning courses to continue your CPD.
Other Distance Learning courses that may be of interest are:
Other options for further study are:
Applying for a course is easy, just click ‘Apply for this course’ below.
Alternatively for more information on this course, please call our Information Line on 01205 313218