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Principles of Customer Service Certificate Level 2

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    Part Time

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    14 Weeks

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    Distance Learning

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    Anytime

$

This Level 2 Principles of Customer Service Certificate is beneficial for anyone with an interest in developing their knowledge and understanding relevant to working in a customer service environment. You will learn the underpinning knowledge that is required to work in a range of different environments in a customer service role. It will aid you in understanding and being able to apply key themes such as:

  • Understanding customers
  • Principles of customer service
  • Understanding employer organisations
  • Understanding how to communicate with customer
  • Know how to process information about customers
  • Understanding how to develop customer relationships

This qualification can be used to update and continue your professional development (CPD) and to develop knowledge/skills relevant to the occupational specialisation. It is suitable for anyone who works, or is hoping to gain employment, in this field.

What will I do?

During the Level 2 Principles of Customer Service Certificate you will study:

  • Unit 1 – Principles of customer service
  • Unit 2 – Understand customers
  • Unit 3 – Understand employer organisations
  • Unit 4 – Understand how to communicate with customers
  • Unit 6 – Know how to process information about customers
  • Unit 8 – Understand how to resolve problems and deliver customer service to challenging customers

As this is an adult learning course, you will need to be aged be 19+ as at 31st August prior to the start of the current academic year. You will also need to have at least a Level 1 qualification in English/Literacy or equivalent, as the course requires you write your answers for assessment purposes. We can provide the opportunity to complete your Level 1 English course by following the link below:

English and Maths

We can also assess your English/Literacy level before you enrol for the Distance Learning course to see if you are currently working to this level. Please contact distancelearning@boston.ac.uk to request further information.

To assist in completion of this qualification, it may help to be working in, or have access to, the chosen sector. If you already have a higher-level qualification in this specialism, it may impact on your eligibility.

Distance Learning course are studied from home, work, or any location you wish.

This course can be studied via any of the below methods:

  • Fully online learning and assessment
  • Paper-based learning with hand written assessment
  • Paper-based learning with online assessment

This course is currently being subsidised by Boston College and is therefore FREE* of charge.

We do accept that sometimes there are exceptional circumstances that prohibit you from completing these courses. If you find yourself struggling with the qualification, our support staff will always try to help you find a workable resolution. However, if you are studying a free course and choose to withdraw, you may have to pay a non-completion fee of £85 to cover the administration costs, materials and registration fees.

*subject to eligibility.

You will be allocated your own study pack, (online or paper-based), and will be supported by a personal tutor who you can contact throughout your studies. You will work through a series of tasks and activities to assist in gaining the qualification. There will be written assessments related to the content.

Successful completion of the course will lead to a better understanding of the subject, which may improve your career prospects. You could also progress onto other qualifications in this field, or further Distance Learning courses to continue your CPD.

Other Distance Learning courses that may be of interest are:

  • Level 2 Certificate in Principles of Business Administration
  • Level 2 Certificate in Principles of Team Leading
  • Level 2 Certificate in Principles for Digital Skills in Employment
  • Level 2 Certificate in IT User Skills

Other options for further study are:

  • Higher Education Qualifications
  • Apprenticeships
  • Adult Learning Courses

How to Apply.

Applying for a course is easy, just click ‘Apply for this course’ below.

Alternatively for more information on this course, please call our Information Line on 01205 313218

Find out about the amazing opportunities available at Boston College at one of our Open Events.

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You can download our course guide

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