Our Level 2 (Intermediate) Customer Service Practitioner Apprenticeship is a nationally recognised course involving the use of intermediate customer service techniques and training, offering you the opportunity to gain hands on industry experience.
This Apprenticeship is primarily aimed at individuals whose job role is dedicated to customer service and where the qualification will compliment an individual’s technical skills, for example intermediate apprentices may be employed in hairdressers, estate agents, nurseries or florists. Typical job roles include receptionists and customer service advisers.
The Apprenticeship consists of several elements, which have been identified by employers as an appropriate set of skills to operate in their chosen job role.
These elements are:
Maths - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.
English - Level 1 or Level 2 Functional Skills, unless an equivalent qualification has already been achieved.
Vocational Element (Knowledge) - most Apprenticeship include off-the-job study for a technical certificate which is usually done at College.
Vocational Element (Competence) - all Apprenticeships include on-the-job training and assessment leading to a competence based vocational qualification.
On some Apprenticeships, the knowledge and competence elements are combined into one qualification.
The entry qualifications for the Level 2 Customer Service Practitioner Apprenticeship are four GCSEs at grade 3 or above (Old GCSE grade D or above) including English and Maths or Functional Skills English and Maths at Level 1 or above (or equivalent).
You will also need to be in a relevant job role.
The Customer Service Practitioner Apprenticeship will take you one year to complete, and is accomplished in the workplace.
You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.
As an Apprentice, you will pay no course fees. However, your employer may have to pay towards your training as well as providing you with a wage (please see below).
For information regarding employer contributions and any further costs related to the Apprenticeship programme, please call our dedicated Apprenticeship team on 01205 365701 ext 3248
All Apprentices will receive a minimum wage of £3.90 per hour within their first year of training from their employer, although they can, and often do, pay more.
In the second and subsequent years of an Apprenticeship programme, the following applies:
Under 18s – the required national minimum wage of £4.35 per hour.
18–20 year olds - the required national minimum wage of £6.15 per hour.
21-24 year olds - the required national minimum wage of £7.70 per hour.
25 year olds and over – the required national minimum wage of £8.21 per hour.
If you are an employer and want to find out more information regarding employer contributions and any further costs related to the Apprenticeship programme, please call our dedicated Apprenticeship team on 01205 365701 ext. 3248
If you are up for the challenge and are ready to learn, successful completion of this course could enhance employment opportunities and gain you a widely recognised qualification.
Intermediate apprentices, with support and opportunities within the workplace, can progress onto:
With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service related roles.
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Creating an account is easy, just click ‘Apply for this course’ below.
If you live outside of the UK and would like to apply for this course, please complete the International Enquiry Form.