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Part Time
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3.5 Hours
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Flexible
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Flexible
Customer Service Essentials – Developing Skills for Non-Sales People
The Customer Service – Developing Skills for Non-Sales People course has been designed for customer service and sales support staff. This short course shows the importance of their role in growing and retaining business.
You will identify benchmarks for service and performance based on the market position of their employer and learn how to be proactive team members able to help grow sales.
What will I do?
During the Customer Service – Developing Skills for Non-Sales People course, you will cover topics including:
- What good customer service looks like
- The impact of good (and bad) customer service
- The value of problem solving
- Customer communication
- Spotting sales opportunities
Entry Qualifications
There are no formal entry qualifications for the Customer Service – Developing Skills for Non-Sales People course.
Attendance
The Customer Service – Developing Skills for Non-Sales People course will take you 3.5 hours to complete.
Fees
The Customer Service – Developing Skills for Non-Sales People course will cost £87 per person.
Please note that all fees are subject to change.
How Will I Be Assessed
There is no formal examination or assessment on this course. By attending you will be awarded a Boston College Attendance Certificate
Where Could It Lead?
Completion of this course will equip the learner with the skills/knowledge needed to progress in the workplace
How to Apply.
Applying for a course is easy, just click ‘Apply for this course’ below.
Alternatively for more information on this course, please call our Information Line on 01205 313218
Find out about the amazing opportunities available at Boston College at one of our Open Events.
Potential Careers.
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What you could earn
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£48,992
potential
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£30,387
average
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£18,069
entry level
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