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Sales and retail assistants

Sales and retail assistants demonstrate and sell a variety of goods and services in shops, stores, showrooms and similar establishments.

Entry Reqirements

Level 2 NVQ; GCSE at grades A*-C

Typical Tasks

  • Handles returns and deals with customer complaints.
  • Arranges and replenishes goods on display stands, undertakes stock checks and assists with the receipt of deliveries from suppliers into the stock room.
  • Receives full or partial payment, checks validity of form of payment, writes or prints bill, receipt or docket and packages merchandise for customer.
  • Advises customer making major purchase on credit terms and arranges finance as appropriate.
  • Advises customer on selection, purchase, use and care of merchandise and quotes prices, discounts and delivery times.
  • Discusses customer requirements, including type and price range of goods/services desired.

Desired Skills

Speaking, Writing, Critical Thinking, Reading Comprehension, Active Listening, Mathematics, Learning Strategies, Active Learning, Monitoring, Science

You can download our course guide

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