Sales or retail assistant

Sales and retail assistants demonstrate and sell a variety of goods and services in shops, stores, showrooms and similar establishments.

Entry Reqirements

No minimum academic qualifications are required although some employers may require GCSEs/S grades. Training is typically provided on-the-job. Apprenticeships and NVQs/SVQs in Retail Operations are available at various levels.

Typical Education Level

Level 1-3

Typical Tasks

  • Discusses customer requirements, including type and price range of goods/services desired.
  • Advises customer on selection, purchase, use and care of merchandise and quotes prices, discounts and delivery times.
  • Advises customer making major purchase on credit terms and arranges finance as appropriate.
  • Receives full or partial payment, checks validity of form of payment, writes or prints bill, receipt or docket and packages merchandise for customer.
  • Arranges and replenishes goods on display stands, undertakes stock checks and assists with the receipt of deliveries from suppliers into the stock room.
  • Handles returns and deals with customer complaints.

Desired Skills

Speaking, Writing, Critical Thinking, Reading Comprehension, Active Listening, Mathematics, Learning Strategies, Active Learning, Monitoring

You can download our course guide