Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Entry Reqirements

Level 2 NVQ; GCSE at grades A*-C

Typical Tasks

  • Maintains reception area in good order.
  • Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency.
  • Supplies brochures, pamphlets and other information for clients.
  • Answers, screens and forwards or otherwise deals with telephone enquiries.
  • Records the details of enquiries and makes appointments and reservations.
  • Receives callers and clients and directs them to the appropriate person or department.

Desired Skills

Active Listening, Reading Comprehension, Critical Thinking, Writing, Speaking, Learning Strategies, Active Learning, Monitoring, Mathematics, Science

Related Courses

    Sorry, no results were found.

You can download our course guide