Retail and wholesale managers and directors plan, organise, direct and co-ordinate the operations of major retail and wholesale establishments in order to maximise business performance and meet financial goals.

Entry Reqirements

Level 2 NVQ; GCSE at grades A*-C

Typical Tasks

• Examines quality of merchandise and ensures that effective use is made of advertising and display facilities.
• Authorises payment for supplies received and decides on vending price, discount rates and credit terms.
• Oversees the maintenance of financial and other records and controls security arrangements for the premises.
• Ensures customer complaints and queries regarding sales and service are appropriately handled.
• Ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently.
• Liaises with other staff to provide information about merchandise, special promotions etc. to customers.
• Appoints staff, assigns tasks and monitors and reviews staff performance.

Desired Skills

Monitoring, Speaking, Critical Thinking, Reading Comprehension, Active Listening, Writing, Learning Strategies, Active Learning, Mathematics, Science