Job holders in this unit group perform a variety of leisure and travel service occupations.

Entry Reqirements

Level 3 NVQ; A Levels

Typical Tasks

• Serves food and beverages to passengers.
• Makes announcements to passengers and deals with enquiries.
• Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
• Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
• Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
• Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
• Makes local arrangements at stopover points for food and accommodation.
• Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries.
• Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.

Desired Skills