IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Entry Reqirements

Level 3 NVQ; A Levels

Typical Tasks

• Acts as a liaison between users, outside suppliers, and other technical teams.
• Performs server backup and recovery operations and restarts systems following outages.
• Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
• Analyses systems and makes recommendations to improve performance.
• Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
• Configures and sets up new server systems.
• Administers, monitors and supports internal/external networks, servers, email, database and security systems.

Desired Skills

Active Learning, Reading Comprehension, Active Listening, Critical Thinking, Writing, Monitoring, Learning Strategies, Speaking, Mathematics, Science