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IT Operations Technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Entry Reqirements

Level 3 NVQ; A Levels

Typical Tasks

  • Acts as a liaison between users, outside suppliers, and other technical teams.
  • Performs server backup and recovery operations and restarts systems following outages.
  • Identifies problems, agrees remedial action and undertakes emergency maintenance if required.
  • Analyses systems and makes recommendations to improve performance.
  • Schedules and performs system maintenance tasks, such as loading user applications, programs and data.
  • Configures and sets up new server systems.
  • Administers, monitors and supports internal/external networks, servers, email, database and security systems.

Desired Skills

Active Learning, Reading Comprehension, Active Listening, Critical Thinking, Writing, Monitoring, Learning Strategies, Speaking, Mathematics, Science

You can download our course guide

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