Job holders in this unit group perform a variety of customer service occupations.

Entry Reqirements

Level 2 NVQ; GCSE at grades A*-C

Typical Tasks

• Informs customers of special promotions and new product launches.
• Addresses customer complaints and problems.
• Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
• Makes reservations, books tickets, organises insurance policies on behalf of customers.
• Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
• Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.

Desired Skills