Jobholders in this unit group provide counselling services to clients with a wide variety of problems by means of assisting them to reach their own resolutions to the difficulties they face. Counsellors may specialise in a particular area or client group or address a wide range of issues.

Entry Reqirements

Level 4 NVQ; Intermediate, DipHE, DipFE

Typical Tasks

• Keeps accurate and confidential records.
• Refers to other appropriate sources of help.
• Presents different perspectives to the problem areas identified.
• Encourages clients to discuss their feelings in relation to their problems, aiming to ensure that an understanding of the issues is achieved.
• Meets clients face-to-face, working either one-to-one or with couples or families, or by telephone or internet.

Desired Skills

Active Listening, Monitoring, Speaking, Learning Strategies, Reading Comprehension, Writing, Active Learning, Critical Thinking, Mathematics, Science