This is a Level 3 qualification from City & Guilds, this unit looks at how to identify ancillary sales opportunities and how to match the most appropriate types of products and services to the customer. The unit also looks at some of these products and services in more detail and you will learn how to interpret information and to calculate the costs involved for customers.
You will study two areas:
The course is assessed by a written assessment comprising of a presentation, short answer questions and a role play.
The course will cover 10 hours altogether.
There are no specific qualifications required for this course although a good standard of literacy, ABTAC or Travel Agency experience would be beneficial.
Successful candidates can progress to work in a customer service or travel agency environment or it may lead to further training within this field.
This course is only offered as part of full-time BTEC National Certificate Travel and Tourism, or to those who have completed the ABTAC Level 2.
Where courses last for more than one year, only the first year"s fees are shown
You can apply for this course by applying online, by filling out an application form from the College prospectus or by contacting the Information Officer on 01205 313218 for further information. The Information on this Course Information Sheet is correct at time of print, but can be subject to change at anytime.
The Information on this Course Information Sheet is correct at time of print, but can be subject to change at anytime.