This Level 2 qualification from City & Guilds will provide you with an introduction to customer service and the importance of effectively meeting and greeting customers.
WHAT WILL I DO:
You will study tree main areas:
1. Meet travel and tourism customers
2. Make travel and tourism customers feel welcome
3. Direct travel and tourism customers
The course is assessed by a written assessment comprising of short answer questions.
The course will cover 10 hours including a 1 hour assessment over two weeks, times and dates to be confirmed.
There are no specific qualifications required for this course although a good standard of literacy and previous experience within customer service would be beneficial.
Successful candidates can progress to work in a customer service environment or the course may lead onto further training.
Course fees are £96.30
You can apply for this course by applying online, by filling out an application form from the College prospectus or by contacting the Information Officer on 01205 313218 for further information.
The Information on this Course Information Sheet is correct at time of print, but can be subject to change at anytime.