What is an NVQ?
National Vocational Qualifications are occupation based qualifications which are developed using the National Occupational Standards (NOS). They are work-related, competency based qualifications which are designed specifically to define specific occupations.
Widely recognised by employers, NVQs are often used as the main focus of training as they demonstrate that an employee has the skills and knowledge necessary to perform competently and successfully. Our courses are assessed entirely in the workplace and employees are required to develop a portfolio of evidence that shows them carrying out work activities to an NVQ standard.
The Customer Service NVQs are among the most popular vocational qualifications in the UK. Over 550,000 candidates have registered for them since their launch and over 200,000 qualifications have been awarded. On average, 12,000 new candidates register every quarter.
The popularity of the Customer Service NVQs is a result of the rapid growth in demand from employers for staff with well developed customer service skills. Labour market information repeatedly confirms this trend. Also, the customer service qualifications have been designed for use across all sectors - private, public and voluntary- and in all job roles which include customer service responsibilities. Customers may be either "external" or "internal".
Why choose a Customer Service NVQ?
Customer Service skills are essential to many occupations. Employers recognise the importance of these skills and rate them as some of the most difficult to recruit for.
Vocational Qualifications are a great way of boosting skills and knowledge within the work place whilst creating a more competent and effective workforce. Of course, we think that everyone should take a Customer Service NVQ but you might think us biased. Here are 10 good reasons to take up a Vocational Qualification:
NVQs create a common level of expectation across all employers.
The NVQs in Customer Service delivered within the workplace take between 6-12 months dependant on the learner’s level of competency and their current job role.
All delivery takes places within the working environment on the employer’s premises.
There are no pre-entry qualifications for this award, however learners must be able to study to the required levels (literacy & numeracy support can be provided) and be working within a suitably related job role.
The level 2 qualification provides a good working knowledge and understanding of an occupation. It demonstrates an employee"s ability to perform a range of tasks with some guidance or supervision. Progression to level 3 standards would allow the candidate to obtain detailed knowledge, skills and understanding within a relevant field. It demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork.
Where courses last for more than one year, only the first year"s fees are shown
You can apply for this course by applying online, by filling out an application form from the College prospectus or by contacting the Information Officer on 01205 313218 for further information.
The Information on this Course Information Sheet is correct at time of print, but can be subject to change at anytime.